UPDATE 04/27/04: I'm no longer living in the Seattle area, so I haven't had any direct experience with Saturn of Lynnwood in several months now. I note this because I see my site is still appearing relatively high in many Google searches for terms such as saturn of lynnwood. My unsatisfactory experiences with their service department occurred between 2002 and late 2003, nothing more recently than that.
UPDATE 01/14/05: I'm back in the Seattle area but haven't been to any of the Saturn dealerships this time around. When I've had an appointment, I may make another update.
UPDATE 03/10/05: See details of my most recent Saturn of Lynnwood experience—a good one this time.
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In a 12/24/03 post, I ranted—admittedly, ranted lamely—about Saturn of Lynnwood's difficulty in making call-backs to customers whose cars are in for service or awaiting parts or whatever. A few days later I noticed via my hit stats that this post was appearing regularly among visitors' results for searches on the phrase saturn of lynnwood. In fact, at the time of this entry, my previous post appears among the top five results returned by searches at Google and Yahoo!.
Last night I received a call from the Saturn of Lynnwood service department. My 2002 L200 is there this week while I'm out of town. The car needed a part for the drainage system that prevents water damage around the windshield and sunroof, and the part finally arrived last week after the initial service appointment on Christmas Eve when they determined they'd need this part.
So I dropped off the car Monday night and flew to Chicago Tuesday morning. I'd spoken with another service person, let her know I'd be back in town Sun 01/25 and would need to pick up the car that afternoon, figuring they'd do the work at some point during the week but not caring exactly when it happened since I wouldn't be using it. Thus when my regular "service consultant"—I think his name may be John; I've not paid attention closely enough for the name to stick in my mind—called me last night, I was surprised.
He told me they'd put in the part and done two days of drainage testing with fantastic results, and the car was ready for me to pick up at my earliest convenience. And then he shifted gears.