Just now, in my sleepless state, I fired up the Cingular site to check my plan usage—I used a sizable chunk of my monthly data allotment in the last day or so, wanted to see exactly how much of it—and saw the fourth major redesign in the last five or six times I’ve visited the site.
I typically pay my wireless bill through the Cingular site, so I log in at least once per month. This month I also logged in to clear out the "posted successfully" messages from TypePad’s remote-posting feature (that’s how I post photos to my site from my camera phone), and again to verify a billing cancellation had taken for an mMode-based web service I’d attempted to cancel during its trial period.
Each time, the Cingular site’s design was wildly different. Usually it’s nothing more than a “buy a new phone! and/or add a line of service!” sales pitch, but tonight’s was mainly text, a simple layout that highlighted the login function and got me going where I wanted quickly and easily.
Anyway. This rant’s pretty dippy, so off it goes to public scrutiny.