In August I requested transcripts from my previous schools so I could get going on the admissions process for the University of Utah for the January 2005 semester. Simple enough; fill out a couple forms, mail one with a check and the other (the local school) by itself, no charge for transcripts, blah blah blah.
I checked the U's admissions-status page a little while ago.
The local school, Westminster College—a small private school with somewhere over 2,000 students—doesn't charge for transcripts. They processed the request and sent the transcript in less than a week.
The other school, University of Southern California—a huge private school with enrollment in the 20,000-plus range—charges $8.00 per transcript. They processed the check in less than a week but apparently didn't send all of the transcript information in a format the U of U would accept as "official."
So I fired up the USC web site and found the number to call to check on the status of my transcript request. The first time I called, I listened to roughly 300,000 rings before a nasally voice informed me the call recipient wasn't answering—as if I couldn't tell that myself—and that the call would now be disconnected, I should try again later. CLICK
Called back a few minutes later and only two rings in, a pleasant woman with a thick accent answered. I told her I needed to check the status of a transcript request.
"How did you order the transcript?" she asked. They only handle by-phone status requests for transcripts ordered by mail, by fax, or in person.
"By mail in August," I answered.
"All right, give me your student ID number or your Social Security Number," she said. I rattled off the SSN and waited while she typed.
"According to this record," she said, "you requested a transcript on February 14, 1994, and it was mailed out on February 16, 1994."
Her accent was thick enough that I wasn't sure I'd heard her correctly. "What was the date of that request?" I asked.
"February 14," she answered. "Of 1994."
As I was thinking Do they actually get enough 10-years-later status requests that this doesn't seem a bit odd to her?, I heard a couple more mouse clicks and then she sucked in her breath. I could almost hear the click of the light going off over her head.
"Wait, you said you requested a transcript just last month, yes?" she asked. Frantic paper-shuffling, a few hurried mouse clicks.
"Yes, the check was dated about August 18, and it cleared my bank a week later," I said.
"Oooohhh," she said, the light dawning. A few more mouse clicks: "We do these alphabetically, yours would be handled by Margaret," she said. "She's out to lunch but I'll have her call you when she's back if you'll give me your phone number?"
That info passed over, she apologized several times for the misunderstanding and assured me we'd get this straightened out posthaste.