The article from Bug's comment on my earlier post, Roller-coaster accident injures 15 at Disney's California Adventure theme park (Sat 07/30/05 08:56).
New York Times: Some Ask if the Disney Magic Is Slipping
By CHARLES PASSY
MAYBE it was the rollaway bed that didn't materialize because it was suddenly deemed a fire hazard.
Or maybe it was the manager who called and apologized for the mistakes—at nearly 1 a.m.
But as tipping points go, it was hard to top the bill with a $750 error—in the resort's favor. Such a mistake was proof positive that something was terribly amiss, leaving my wife and me to ask, "What kind of a Mickey Mouse operation is this?"
It was a question meant in the most literal sense. We weren't staying at some budget motel off the Interstate. We were spending more than $300 a night for a one-bedroom "turn-of-the-century style vacation villa" at Walt Disney World's one-year-old Saratoga Springs Resort and Spa. But we were experiencing little of the celebrated Disney "magic," that bend-over-backward brand of service. Instead, our family vacation was turning into a part-nightmarish, part-comical adventure that I quickly took to describing as Disney meets "Fawlty Towers" meets the "Twilight Zone."
And apparently, we weren't the only ones on this ride. To hear some other guests tell similar stories of inept service at Disney World theme parks and resorts is to realize the Mouse may no longer be as mighty.
[Continues at NYTimes.com...]
All posts about injuries or deaths in Disney theme parks (most recent listed first):
- Another death at a Disney park (08/05/05)
- Roller coaster accident at Disney's theme park injures 15 (07/30/05)
- Young boy dies on Epcot attraction (06/14/05)
- Disney float knocks woman unconscious (12/29/04)
- Disney worker killed by parade float (02/11/04)
- Disneyland probes roller-coaster accident (09/07/03)
- Disneyland roller-coaster accident kills one, injures 10 (09/05/03)